Billing Policy

Effective date: 19-Aug-2019 

BILLING POLICIES
GENERAL
Use of our products and services included in our website but not limited to constitutes your acceptance of and agreement to comply with our billing policy.
a. All billings are set up on a prepaid basis with applicable Taxes as currency selection. Payment must be received by Ennram before any billable product or service is provided/activated. In the event of a trial period, payment information must be on file before your account is created. You are required to keep a valid credit/debit card on file to charge for recurring monthly subscription and overage fees. All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.
b. Subscription billing is based on the availability of products and services within the parameters defined by their packages. Certain fees may be usage-based.
c. Payment receipts are provided electronically with each purchase and may also be provided upon customer request.

BILLING CYCLE
a. Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer's specific billing cycle date.
b. Payment failure: In the event a credit/debit card fails to charge successfully, access to the product will immediately cease.
c. Deactivation: We reserves the right to remove customer application data from its servers after nonpayment.

FEES
a. Collections Fee: In the event an account is submitted to a third-party collections service, a $35.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.
b. Chargebacks: If a customer initiates a chargeback, we may assess a $50.00 processing fee for each individual chargeback.
c. Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

PAYMENT METHODS
We accept payments from most major credit cards/Debit Cards/PayPal/Wallets/UPI/Net Banking and all the modes supported by our Payment Gateway providers as applicable to our business.

SUBSCRIPTION BILLING
Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month (or year for yearly plans) in which the customer purchased our subscription. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. We will not prorate any portion of unused subscription services. All subscription fees are nonrefundable except as described below.

OVERAGE BILLING (AS PER APPLICABLE CONTRACT ON PRODUCTS AND SERVICES)
We have established monthly usage allotments and additional usage fees for certain features of the Software, based on factors including usage, demands, and third-party charges. At present, email, asset hosting and bandwidth, and hostname use are the only features for which monthly allotments have been established and additional usage fees apply. Note that any of our refund policies that exist DO NOT APPLY to usage fees.

These fees are indicated here below. The fees and limitations will be updated from time to time. Your continued use of the Software is your agreement to the current rates. We strive to keep the fees fair for all who require additional usage:
1. Email: As a User of our Software, you can send a specific number of emails per month depending on the package purchased without additional fees. For each additional 1 thousand emails, you will incur a charge of US $0.99.
2. Asset Hosting and Bandwidth: Each User is allotted a specific number of Gigabytes of asset hosting and bandwidth per month depending on the package purchased. Additional asset hosting and bandwidth used shall be made available at the rate of US $1 per gigabyte.
3. Hostnames: Each User is allotted a specific number of custom hostnames depending on the package purchased. Depending on availability, additional hostnames used in excess of the package allowance are available at US$ 15.00 per hostname.
4. Contacts: Each User is allotted a specific number of contacts depending on the package purchased. Accounts are automatically upgraded when the contact count goes beyond the package limit (see below).
Every passing month, on your billing cycle date, we calculate your account usage through the previous 30 days. If you go over your allocated amount for any of the above services (Email, Hosting and Bandwidth or Hostnames), the corresponding overage fee will be charged to your account. You can review and monitor for overages in your billing profile. Your account will continue working without any change provided overages are paid when due.

Moreover, if your Contacts count on your billing cycle date exceeds your package limit, your account will be automatically upgraded to the appropriate package, possibly incurring in a higher subscription fee.

PACKAGE UPGRADE/DOWNGRADE (AS PER APPLICABLE CONTRACT ON PRODUCTS AND SERVICES)
Our subscriptions are purchased on a fixed-term basis: monthly, yearly or bi-yearly, depending on the plan you registered for.
When an account in upgraded to a higher tier, the system will run a one-off pro-rated charge for the remaining days of the current billing period. From there after, the standard fees for your newly upgraded package will become effective. Overages are charged based on the package subscription active at the time of them being incurred.
Account downgrades require communication with our support team (billing@ennram.com) to ensure your account assets are reduced below package requirements. They will also go into effect the following billing cycle.

REFUND POLICIES
Our refund policies vary depending on the product or service as follows:
To the extent that you purchase any product or service directly from us, we may not refund your amount. However, we might consider your request within ten (10) days of your purchase and notifying us in writing to billing@ennram.com of your desire for the refund along with a reason. As all the product and services of us are digitally delivered, we provide the support for the same. As far as the request subject to the return of the goods to us is inappropriate, so we need not adhere to any return policies for what you purchased from us.
In the event of a multi-installment payment for a subscription, a refund is only possible on the most recent payment (e.g. if a refund request is made within 10 days of the third payment of a three-payment package, the first and second payments will not be refunded).
For recurring payments, refunds are only given on the applicable installment of a subscription, and only if the refund request is made within 10 days of the purchase, subject to the discretion of Ennram. Refunds are not given on overage charges.
Refunds may be requested on unused Concierge Services time (when purchased a la carte) at any time. Refunds are not offered for package Concierge Services.

CANCELLATION PROCESS
Creating a Cancellation request: A request to cancel our Digital application must be initiated at least 10 days prior to the next invoice date. Any request to cancel our Digital application must be made via billing@ennram.com at least 10 days prior to the next invoice date. Customers are encouraged to keep records of all communications regarding cancellation. Simply canceling the credit/debit card associated with our account does not cancel the account. Our Digital will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that you ensure with our representative or submit an email request for the cancellation if you wish to initiate cancellation of your account.
Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.

BILLING DISPUTES
Each of our Digital customer agrees to provide us 45 business days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Ennram receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before Ennram has been given a chance to resolve the issue, we have the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Ennram, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, we retain the right to collect on any Services or fees that are due. We may submit any disputed amounts to a collection agency. Once a chargeback has been received, we have the right to suspend the account until the matter is resolved. 


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